COUNTER, via Mitchell Dunkley, a Principal Information Assistant for De Montfort University (DMU) Library & Learning Services, has provided three guides for understanding COUNTER reports:
In order to help librarians understand Result Clicks and Record Views in the COUNTER Database Reports, Eric Howard, Information Services Librarian at Leeds Beckett University, has created and shared this Usage Scenario.
COUNTER has received a number of queries about the definitions of Result Clicks and Record Views and how to use them in evaluating database usage. A Quick Guide can be found on the COUNTER website: http://www.projectcounter.org/documents/Quick%20Guide%20Record%20Views%20Result%20Clicks.pdf.
Web of Science’s reporting interface allows users to request counts on metrics beyond what is currently required by COUNTER Release 4. When you are requesting the Database Report 1, you will be presented with an option to “Select what data to include.” Uncheck Sessions and Queries and select a COUNTER format download option (XLSX, TSV, or XML), and the resulting report will be compliant with the COUNTER R4 Code of Practice.
In the COUNTER 4 Code of Practice, Result Clicks and Record Views have been added as new usage metrics for databases and platforms to replace outdated Sessions and often ambiguous Searches metric types. The key difference between the metrics is that Result Clicks count all the clicks originating from a result on a result list displayed by a search or browse action, including links to external resources (e.g. OpenURL resolvers) as well as records included in the databases on that platform, while Record Views only covers the viewing of the detailed metadata (e.g. abstract view) for an item within a database on that platform. By including clicks on links to external resources, the Result Clicks metric is intended to demonstrate the value of the database based on user activity – even when full text or an abstract from that database is not being viewed. Be aware that a Result Click and a Record View can each reflect the same action by the user when a user clicks an item on the result list to look at the detailed view of that record – for this reason use these two metrics independently when evaluating a database.